Refund policy

1. Scope

This policy covers payments processed by PlayerFemale through Whop for claim review fees and PRO subscriptions.

Card details are handled by the payment provider. PlayerFemale does not store full payment card details.

2. Claim review fees

A claim review fee is charged to process and verify an ownership claim. Payment does not guarantee approval.

If you cancel a claim before the manual review starts, contact us and we will refund the fee.

Once the manual review has started, the fee is non-refundable, except where a refund is required by applicable law, or where we determine that a duplicate payment or technical error occurred.

If a claim is rejected, the review fee remains non-refundable because the review service has been provided, except where a refund is required by applicable law.

If another claim for the same profile is approved, any other pending claims will be rejected and their review fees are non-refundable, except where a refund is required by applicable law.

If we determine that a claim involved fraud, forgery, impersonation, unauthorised documents or abuse of the payment process, we may reject or cancel the claim and retain the fee to the extent permitted by law.

3. PRO subscriptions

PRO subscriptions are billed through Whop and renew automatically until cancelled.

You can cancel at any time from your dashboard or the payment provider. Cancellation stops future renewals; access normally continues until the end of the current paid period.

We do not provide partial refunds for unused time in a billing period, except where required by law or where we determine that a duplicate payment or technical error occurred.

If you are a consumer with a statutory right of withdrawal or cancellation, you may exercise it within the period required by law. Where you requested immediate access to digital services, you may lose the withdrawal right once the service has been fully performed, to the extent permitted by law.

4. Duplicate, incorrect or unauthorised payments

Contact us if you were charged twice, charged the wrong amount, or believe a payment was unauthorised. We will investigate and, where appropriate, refund the affected payment to the original payment method.

5. Chargebacks and disputes

Please contact us before opening a chargeback or payment dispute so we can help resolve the issue.

A chargeback may result in temporary suspension of the claim or account while the dispute is reviewed. If a chargeback is found to be fraudulent or abusive, we may close the account and retain the fee to the extent permitted by law.

6. How to request a refund

Email hello@playerfemale.com from the address associated with your account. Include the payment reference, payment date, amount, currency and the reason for the request.

We aim to respond within 2 business days. Approved refunds are sent to the original payment method; the payment provider or your bank may take 5–10 business days to show the credit.

7. Mandatory rights

Nothing in this policy limits any right you have under mandatory consumer law. If a refund is required by law, we will process it even if this policy says otherwise.